STATEMENT OF COMMITMENT
Alfa Slippers values and is committed to practices that are founded on the principles of dignity, independence, and equal opportunity for all. We believe in inclusion and are committed to providing accessible and equitable service to all our customers and internal and external stakeholders. We are committed to offering the same high standard of service that we offer to all our customers and will do so by preventing and removing any barriers to accessibility.
Policy
Alfa Slippers has a policy on accommodating disabilities that applies to all stores to ensure that customers with disabilities are treated with respect and dignity when accessing our premises and our goods and services.
COMMUNICATION AND ASSISTIVE DEVICES
Alfa Slippers is committed to communicating with people with disabilities in a manner that takes into account the person’s disability.
Alfa Slippers will accommodate the use of assistive devices (e.g. canes, wheelchairs, hearing and visual aids) for customers accessing our premises and our goods and services.
Where required, we train employees on how to interact with people with various disabilities and to become familiar with various types of assistive devices that may be used by our customers with disabilities while accessing our premises and our goods and services
Use of Service Animals and Support Persons
SERVICE ANIMALS
Unless otherwise excluded by law, Alfa Slippers will ensure that all persons accompanied by a service animal are permitted access to all parts of our premises that are open to the public and other third parties. Where a service animal is excluded by law, Alfa Slippers will consider alternative measures for a person to access our premises.
Where required, we will ensure that all employees are trained on how to interact with people with disabilities who are accompanied by a service animal.
SUPPORT PERSONS
Alfa Slippers is committed to welcoming people with disabilities who are accompanied by a support person. At no time will a person with a disability who is accompanied by a support person be prevented access to his or her support person while on our premises.
Where required, our employees will be trained to identify support persons such as a volunteer, friend, family member or paid professional who may accompany a customer while on our premises.
NOTICE OF TEMPORARY DISRUPTION
Should there be a disruption in our facilities or services, Alfa Slippers will post a notice with the reason for the disruption, its anticipated duration and description of alternative facilities or services, if available. The notice will be posted at or near the closest entrance to the service disruption and/or on the Alfa Slippers website where necessary. Alfa Slippers will undertake reasonable measures to rectify the situation as it arises. In the event of an unexpected disruption, notice will be provided as soon as possible.
EMPLOYEE TRAINING
Alfa Slippers will provide training to all employees who provide customer service as well as to those employees involved in the development and approval of customer service policies, practices and procedures as required. In these cases, Alfa Slippers will ensure that training remains current at all times. Training will also be provided upon changes to this policy, practices and procedures.
Alfa Slippers will keep a record of training that will include the dates training was provided and the names of employees who attended the training.
Where required, training will include:
- The purpose and the requirements of the customer service standard;
- Alfa Slippers’ policies, practices and procedures pertaining to the provision of services to persons with disabilities;
- What to do if a person with a disability is having difficulty accessing Alfa Slippers’ facilities, goods or services;
- How to interact and communicate with persons with various types of disabilities, including those who use assistive devices, or require the assistance of a service animal or support person.
ACCESSIBLE EMERGENCY INFORMATION
Alfa Slippers is committed to providing customers with publicly available emergency information in an accessible format upon request. Alfa Slippers will also provide employees with disabilities with individualized emergency response information when necessary.